Frequently Asked Questions (FAQ)
🛒 Orders & Products
1. What products does Catchcraft Networks offer?
We offer a wide range of IT and networking products including routers, switches, access points, CCTV cameras, NVR/DVR systems, fiber products, networking accessories, racks, and IT peripherals from top brands like TP-Link, D-Link, Cisco, Ubiquiti, MikroTik, and more.
2. Are your products 100% genuine?
Yes, all products sold on Catchcraft.shop are 100% genuine, brand-authorized, and come with proper manufacturer warranty.
3. Do you offer bulk pricing or B2B deals?
Yes, we specialize in bulk orders and B2B supply. You can contact us directly for special pricing and project deals.
📞 +91 7599909966
🌐 www.catchcraft.in
4. Can you help with product selection?
Absolutely! Our experts can help you choose the right networking or surveillance solution based on your requirement.
🚚 Shipping & Delivery
5. How long does delivery take?
Orders are usually delivered within 2–7 business days, depending on your location.
6. Do you offer free shipping?
Shipping charges may vary depending on order value and location. Free shipping offers are available on selected products or promotions.
7. Do you provide same-day or express delivery?
Yes, express delivery is available in selected cities. Contact us before placing your order.
💳 Payments
8. What payment methods do you accept?
We accept:
- UPI (Google Pay, PhonePe, Paytm)
- Debit/Credit Cards
- Net Banking
- Cash on Delivery (COD)
- Bank Transfer (2% discount available)
9. Is Cash on Delivery available?
Yes, COD is available on selected products and locations.
🔄 Returns & Refunds
10. What is your return policy?
We offer a 7-day return/replacement policy for defective or damaged products.
11. How do I request a return?
You can contact our support team with your order details and issue. Our team will guide you through the process.
12. When will I get my refund?
Refunds are processed within 5–7 business days after product verification.
🛠 Warranty & Support
13. Do products come with warranty?
Yes, all products come with manufacturer warranty. Warranty terms vary by brand.
14. Do you provide installation services?
Yes, we provide professional installation services for networking and CCTV systems across India.
15. Do you provide after-sales support?
Yes, our team provides complete technical support and assistance.
🏢 About Catchcraft Networks
16. Where are you located?
We operate across India with offices in:
📍 Aligarh | Noida | Bengaluru
17. How can I contact you?
📞 +91 7599909966
🌐 www.catchcraft.in
📧 support@catchcraft.in
🔐 Account & Orders
18. Do I need an account to place an order?
No, you can checkout as a guest, but creating an account helps track orders easily.
19. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email.
20. Can I cancel my order?
Yes, orders can be cancelled before dispatch.